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Return & Refund Policy

Last Updated: June 2026

Welcome to Fashion Mart. We are committed to ensuring customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return if:

  • The item received is damaged, defective, or incorrect.
  • The item is unused, unworn, unwashed, and in its original condition.
  • All original tags, packaging, and accessories are intact.
  • The return request is submitted within 7 days of receiving the order.

2. Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned or exchanged:

  • Items that have been worn, washed, altered, or damaged by the customer.
  • Products without original tags or packaging.
  • Clearance, promotional, or final-sale items (unless defective).
  • Customized or special-order products.

3. Return Process

To initiate a return:

  1. Contact our customer support team within 7 days of delivery.
  2. Provide:
    • Order Number
    • Product Name
    • Reason for Return
    • Photos (if item is damaged or incorrect)
  3. Our team will review your request and provide return instructions.

4. Refund Policy

Once the returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be issued through the original payment method whenever possible.
  • Shipping charges are generally non-refundable unless the return is due to our error.

5. Exchange Policy

We offer exchanges for:

  • Wrong item delivered
  • Manufacturing defects
  • Size issues (subject to stock availability)

If the requested replacement is unavailable, a refund or store credit may be offered.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery.
  • Include clear photos showing the issue.
  • We will arrange a replacement or refund at no additional cost.

7. Return Shipping

  • If the return is due to our mistake, we will cover return shipping costs.
  • For customer-initiated returns, return shipping charges may apply.

8. Cancellation Policy

Orders may be cancelled before shipment.

Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

9. Contact Us

For any return, refund, or exchange inquiries, please contact us:

Fashion Mart
Website: fashionmart.ae
Email: support@fashionmart.ae
WhatsApp: +971 50 639 0927

Fashion Mart reserves the right to refuse returns that do not meet the conditions outlined in this policy.